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Spam Bully Home > Spam Bully Help > Troubleshooting > I can see the SpamBully toolbar in Outlook Express, but my messages are not being filtered. How do I fix it?

I can see the SpamBully toolbar in Outlook Express, but my messages are not being filtered. How do I fix it?

1. Try to delete the Spam folder.  First, make sure you don't have any important email in the Spam folder.  Then, delete this folder by highlighting it in the folder menu and selecting the Delete key (Del).  Then close Outlook Express and reopen it. Then recreate the Spam folder manually.

2. If it still isn't filtering your email properly, Click on a message that was incorrectly identified and select the "Email Details" button before you mark the message as spam with the "Spam" button.  What does it tell you and what rank did the message receive by the bayesian filter?  Is the filter properly categorizing it as spam?

 

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